Job Opening: Client Care Lead

Michael’s Dogs Behavior Group is seeking an exceptional Client Care Lead.
The Client Care Lead will work closely with both clients and our team of certified trainers and behavior consultants to deliver an excellent client experience from the fist phone call all they way to the resolution of each case.
Responsibilities include effectively communicating with potential clients online and by phone. Selling and booking dog training / behavior consultation appointments. Creating client files and managing those files with the client’s trainer / behavior consultant. Communicating with clients throughout the training experience as needed to assist the trainer / behavior consultant. Successfully closing cases in cooperation with the trainer / behavior consultant.
Preferred candidates will have minimum 1-2 years experience working directly with dog owners in a professional setting (no dog training experience is required). Excellent written and verbal communications skills are a must. Candidates must be familiar with Google products including Drive, Docs, Calendar and Maps. Exceptional candidates will be proficient on other online platforms such as Acuity and Square.
Michael’s Dogs Behavior Group are specialists in positive reinforcement based animal behavior change. Our trainers and behavior consultants help families with pets in Houston, TX.
Part time position. Set your own flexible hours. Competitive compensation.
Send letter of interest and resume to michael@michaelsdogs.com

Update: Resuming In-Home Training

Michael Baugh CDBC CPDT-KSA

As of this writing, it has been one year and 11 days since we saw a client in their home. While we took extra precautions we never stopped helping folks who deeded us. We resolved scores of complicated dog behavior cases. We expanded to meet increasing demand as the pandemic affected not only our lives but he lives of our dogs. We stayed vigilant and, thankfully, we all stayed healthy.

As of today, all of the Michael’s Dogs Behavior Group trainers and behavior consultants are vaccinated or are in the process of getting vaccinated for Covid-19. We will begin seeing in-home clients again in our service area mid-April into early May. You can click here to schedule an appointment.

Over the past 13 months so much has changed.

  • We did over 1,000 Zoom consultations. We will continue to offer live video coaching sessions online for people outside our service area and for select clients in our service area.
  • Victoria Thibodeaux earned her Certified Dog Behavior Consultant (CDBC) certification.
  • Erin Richardson joined the group.
  • Jeanie Seuffert joined the group. She helped all year with online consults from her home base in Florida.
  • Kelsey Braxton joined the group. She will begin seeing clients this Summer.
  • Beth Brown joined the group. She will be helping folks who have cats with behavior issues. – More on that to come.
  • We’ve adjusted our service area just a bit. Here is the link so you can see it yourself.

Thank you to all of our clients and referring vet clinics for your support this past year and in the years to come. We are looking forward to this new beginning.

The Case Against Emotional Support Dogs

Michael Baugh CDBC CPDT-KSA

In early 2002 a man came to my Sunday Morning group dog training class. During introductions he told the class that his doctor had suggested he get a dog, an adorable golden retriever, and that he should take a training class with her. Emotional support dogs weren’t so much a thing back then. And I didn’t know until weeks later exactly why his doctor had prescribed the dog and our class.

Humans’ shared history with dogs is relatively brief. In the big picture humans have been on the planet a very short time (about 200,000 years). Dogs and humans have been together for about 11,000 to 15,000 years give or take. Most of that time the work of dogs has been physical. They flushed prey and retrieved our kills. Dogs moved herds and flocks for us. They guarded flocks too and property and our lives. Dogs were extensions of our bodily will and force, weapons even. In war. In police states. The work of dogs was muscle and motion and might.

Modern human history started around 6,000 years ago when we first formed what we refer to as “civilization.” Villages and Towns. Concepts around the mind and mental wellbeing came later: western and eastern philosophies and religions. Not until the 1800’s did the ideas around modern psychology start to emerge in Europe. Vienna was a hotbed of psychological thought and the home of what became psychotherapy. Dogs in Vienna back then were hunting and killing rats and mice, by the way. Many quite successfully.

Here’s what we know. Our relationships with dogs make us feel good. Please note that I didn’t say dogs make us feel good. They don’t. Not all of them. Not for all of us. Humans produce a hormone associated with social bonding (oxytocin) when in contact with their own dogs. Dogs they know. Dogs they like. This is not new information. And this reaction has little or nothing to do with the dog itself. We produce the hormone in response to our relationship with the dog. It happens with my neighbor who adodores her 10o lb shorthaired block-head dog. It happens with my sister who dotes on her doodle. It happens to me when I look into my dog’s dewey eyes. It happens in men. It happens in women. Oxytocin does not care if your dog pees on your carpet, lunges and threatens strangers, or listens when you call his name. It does not even care if your dog returns your feelings of love and admiration.

Here’s what else we know. Our relationships with our fellow humans make us feel good too. Oxytocin is associated with human bonding most especially. And certainly there are other factors at play. In fact, data throughout the decades indicate that the most important contributor to our overall emotional wellbeing as humans is (wait for it) our successful relationships with other human beings. Compared with any variation of psychoherapy, day-to-day human relationships matter more. (A therapist early in my adult life literally told me to go make some friends. It worked). Yes, human relationships are messy. They are reciprocal. And, sometimes they are not. They are dynamic, blissful, painful, all that. And human relationships are what we humans are built for. And, when done right – they are consensual.

Our dogs have no choice. When I adopted Stella she had no idea what my intentions were. Would she be a game retriever? Would she be a rat hunter? Would she be required to carry the burden of my human emotions, of which she likely has no understanding? Stalk, chase, grab, shake? Yes, dogs are built for that. Navigate the complexities of our human life? I daresay, no. Who among us has even figured that out? And may I also ask, why are we putting this added responsibility on our dogs?

The truth is our dogs need our emotional support. We have taken these formidable physical hunters and guarders and herders and put them on leashes and in cars and up against our sobbing bodies. In many cases we have denied them the sniffing and the sprinting and the seeking they were built for and (literally) boxed them into “calm down” and “hurry up” and “let’s go.” I’m guilty of it too. On top of it all, over the past few decades, we’ve added an extra burden: “and, take care of me please.”

Thirty years ago my profession did not exist. There were no trainers who specialized in emotionally at-risk dogs. And my hope is that in 30 years hence it will not exist again. Let’s shift the focus off ourselves. Let’s take the weight of our own emotional fragility off of our dogs. Let’s challenge ourselves to turn to each other for care and support. And then, let’s turn to our dog and ask “How can I help you?” In relationship with humans dogs produce oxytocin in their own bodies, too. They feel. They bond. They are social animals. Let’s make these simple commitments to our dogs:

  • I will learn to better understand your emotions by leaning how you communicate nonverbally with your body and face.
  • I will keep you safe and protect you from stressors that I can see cause you pain and suffering.
  • I will teach you how to navigate our complex human world with kind and gentle positive reinforcement learning.
  • I will play, exercise, and relax with you. I will share my time with you.
  • I will connect with other human beings to support my emotional wellbeing so that I can better attend to yours on a daily basis, every day for the rest of your life.

A few weeks into that group class back in 2002 I asked folks how they were doing. The man whose doctor had prescribed the dog and our class spoke last. He spoke softly. I will prophase as best I can remember. I have depression. He said.  It’s hard for me to get up some mornings. I don’t always like being around people. But, I have to get up in the morning to take care of (he said his dog’s name). I have to train with her. And, I come here every week. She’s having fun. I think it helps her. And, it’s good for me to get out. I think it’s helping me too.

I think of that man and his dog often. I wonder who his doctor was. What a brilliant idea he had, teaching his patient that a dog could get him up and out in the world. The healing wasn’t in the care his dog provided  him – it was in the care he provided his dog. It’s such a simple and beautiful concept. Go to a training class. It was a specific remedy to go be among people. Fellow human beings – travelers together down this same uncertain path. Even now, I remember the walk up the stairs to my own therapists office. “Go make some friends, Micheal.” Yes. Yes. “Look for the helpers,” as Fred Rogers famously said. Look for each other. Turn to each other. Bond with and care for each other, with a dog at your side if you wish. Make some friends.

And, when the time comes get a petsitter for the dog.

And, take a trip with a friend. You can always share a plane ride with a dear fellow human being.

Michael Baugh teaches dog training in Houston TX. He specializes in dogs who behave fearfully or aggressively.